Property Management FAQ's

At The Rental Managers we disburse our Trust account on the 15^th and last day of the month. Therefore the bank account of your choice is topped up on these dates of the rent we have collected during these periods. Alternatively, you can just choose 1 payment per month. The choice is yours and we no extra fees if you choose 2 over 1.

This is very simple and best of all does not cost you a cent. Our office will supply you with a letter to sign and we will take care of the rest. Our office will notify your tenants and also collect all the information necessary to commence managing your investment from your existing agent.

In our world today it is a known fact that over 90% of prospective tenants use the internet to find homes. With the majority of our tenants paying their rent by electronic transfer, logging maintenance online and communicating by email location is not of a concern to tenants anymore. At The Rental Managers we manage properties all over Townsville from the very south at Cungulla to the very north being Mutarnee. No matter where our office manages it.

It is not compulsory to have Landlord Protection Insurance however it is always strongly recommended. Landlord Insurance protects you in the event of tenant default and this could be from rent arrears to accidental or malicious damage. While there are plenty of options on the insurance market we strongly suggest you choose carefully as some policies have proven worthless when needed. There are a handful of specialised Landlord Insurance providers and the most widely used policy in our office is EBM. We would be happy to point you in the best direction is you need us to.

Thank you for the excellent attention by you and your staff on my property over 2017.

Thank you Suzy.

Thank you for all the great years of management of our property.

We have recommended you and will recommend The Rental Managers to others.

We have been very happy with all you have done for us and for the interest you have shown.

We hope now to find a buyer for our property.

Regards

M & B Stennett

2 years ago we changed rental agents to the Rental Managers as we had previously had very poor service. From day one our contact there Suzy took on our rental portfolio and actively managed our rentals with everything completed on time. We were particularly impressed by their prompt response to addressing issues and finding quality tenants for our properties. We have no hesitation in recommending Rental Managers as the best property manager in Townsville.

Terry and I would like to say a big thank you for all your efforts this year in managing our rental property at 37 Clements Crescent. We love the way you keep in contact and are always quick to respond to our enquiries. We are very happy with the service you provide and value your advice.

The Rental Managers specialises in renting and managing investment properties but we can certainly help. Choosing the right sales agent is critical in selling your home to ensure a smooth sale and best price whilst managing the tenant through the process. Fortunately, our office has sourced the best sales agents in town to ensure this process occurs. Just ask us and we will be happy to help.

Our office policy is to manage arrears on a daily basis and we have invested in technology which is able to produce these reports to monitor every tenant. Between 4-7 days our office will send a SMS reminder to the tenant. As per legislation on the 8^th day of arrears our office will issues a Notice to Remedy Breach which gives them 7 clear days to rectify their rent arrears situation. It the arrears is still not resolved then a Notice to Leave may be issued. Our office will not issue a Notice to Leave without first discussing this option with you first. It is our intention at all times to minimise rental arrears by communicating with both Property Owner and Tenant.